At Crank Wizard, we’re passionate about getting professional-grade bike tools into your hands with minimal fuss. Whether you’re a home mechanic or workshop pro, these FAQs should answer your questions about our products, shipping, and services.

Product Questions

What types of bike tools do you specialise in?
We focus on professional-grade tools for serious cyclists and mechanics. Our range includes bearing tools, fork and shock tools, lubricants and greases, pedal tools, complete tool kits, wheel and spoke tools, and workstands – everything you need for comprehensive bike maintenance.
Are your tools suitable for home mechanics?
Absolutely! While our tools are professional-grade, they’re perfect for knowledgeable home mechanics who demand quality. Many of our customers are enthusiasts who appreciate tools that last a lifetime.
Do you sell complete tool kits for beginners?
Yes! Our Tools Kit category includes curated sets perfect for those building their workshop. These bundles offer great value and include all the essentials for most maintenance tasks.

Shipping & Delivery

How long will my order take to arrive?

Standard Shipping (£12.95): 10-15 days after dispatch via DHL/FedEx

Free Shipping (orders over £50): 15-25 days after dispatch via EMS

All orders take 1-2 business days to process before shipping. You’ll receive tracking details as soon as your order leaves our York workshop.

Do you ship worldwide?
We ship globally except for a few remote areas in Asia and other locations. If you’re unsure about your location, just email us at [email protected] and we’ll check for you.
Can I upgrade my shipping for faster delivery?
For express shipping options, please contact us before ordering at [email protected]. We’ll recommend the fastest available service for your location.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your details for future purchases.

Returns & Exchanges

What’s your return policy?
We offer no-hassle returns within 15 days of delivery if any item doesn’t meet your expectations (though we’re confident it will!). Items must be unused and in original packaging.
How do I initiate a return?
Email our team at [email protected] with your order number and details about the item you wish to return. We’ll guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product).

Still Have Questions?

Our tool-obsessed team is always happy to help. Email us at [email protected] for personalized advice on tools, shipping to your location, or any other queries.

Now get back to what matters – riding, wrenching, and enjoying that buttery-smooth mechanical perfection only proper tools can deliver!