Privacy Policy

Last Updated: [Insert Date]

At Crank Wizard (“we”, “us”, or “our”), we’re as committed to protecting your personal data as we are to providing premium bike tools. This Privacy Policy explains how we collect, use, and safeguard your information when you visit crankwizard.com or make purchases from our online store.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification: Name, email address, shipping/billing address, phone number when you place an order
• Payment Information: Credit/debit card details (processed securely through our payment gateways – we never store full card numbers)
• Technical Data: IP address, browser type, device information, pages visited (collected automatically)
• Communication Data: Emails, live chat transcripts, or other correspondence with our tool-obsessed support team

2. How We Use Your Information

Like precision tools in a master mechanic’s hands, we use your data carefully and purposefully:

• Process and fulfill your orders for bearing tools, workstands, and other professional bike tools
• Provide customer support and respond to inquiries about our products
• Improve our website and product offerings based on usage patterns
• Send order confirmations, shipping notifications, and service-related communications
• Prevent fraud and enhance the security of our payment systems
• Comply with legal obligations (e.g., tax, customs regulations for international shipments)

3. Data Sharing and Disclosure

We treat your data with the same discretion we apply to our premium tool designs:

• Service Providers: We share necessary information with payment processors (Visa, Mastercard, PayPal, JCB), shipping carriers, and IT service providers – all held to strict confidentiality agreements
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset

We never sell your personal data to third-party marketers.

4. International Data Transfers

As we ship tools worldwide (except certain remote areas), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

5. Data Storage and Security

We secure your data with the same precision engineering we apply to our bike tools:

• 256-bit SSL encryption for all data transmissions
• PCI-DSS compliant payment processing infrastructure
• Regular security audits by independent experts
• Limited access to personal data within our organization
• Data retention only as long as necessary for business or legal purposes

6. Your Rights

You have control over your personal data, just like you have control over your bike toolkit:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request erasure of your personal data (subject to legal requirements)
• Restriction: Limit how we use your data in certain circumstances
• Objection: Opt-out of certain processing activities
• Portability: Receive your data in a structured, machine-readable format

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies – small tools that help your browsing experience run as smoothly as a well-lubricated drivetrain:

• Essential Cookies: Necessary for site functionality (e.g., shopping cart)
• Analytics Cookies: Help us understand how mechanics use our site to improve our tools and services
• Preference Cookies: Remember your settings for future visits

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

8. Changes to This Policy

We may update this policy occasionally – just like we update our tool designs. Significant changes will be notified through our website or email. The “Last Updated” date at the top indicates when revisions were made.