At Crank Wizard, we stand behind our premium bike tools with the same confidence we expect from your riding. If you’re not completely satisfied with your purchase, our straightforward returns process ensures you can get back to your workshop with minimal downtime.

Returns & Exchanges Timeline

You may return or exchange most items within 15 days of receiving your order. All returns must be in new, unused condition with original packaging and tags intact.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened containers of lubricants and greases
  • Tools showing signs of use or installation attempts
  • Custom or special order items

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our tool-obsessed support team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Crank Wizard Team, I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]: – Product Name: – Quantity: – Reason for return/exchange: [For exchanges only] I would like to exchange for: – Product Name: – Quantity: I confirm the item(s) are unused and in original packaging. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA cannot be processed.

Step 3: Ship Your Return

Package the item securely with the RMA number clearly visible on the outside. Ship to:

Crank Wizard Returns
29 Foss Islands Rd
York, GB YO7I 2QL

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your original payment method will be credited
  • Shipping fees are non-refundable (except for defective items)

Exchange Process

For exchanges:

  • We’ll ship your replacement item once the return is received
  • Price differences will be charged/refunded as needed
  • Expedited shipping options are available at additional cost

International Returns

Customers outside the UK are responsible for:

  • Return shipping costs
  • Any customs fees or import taxes
  • Clearly marking the package as “RETURNED GOODS” to avoid additional charges

Damaged or Defective Items

If you receive a damaged or defective tool (though we check each one before shipping):

  1. Contact us within 3 days of delivery with photos of the damage
  2. We’ll arrange a free return label if needed
  3. Receive a replacement or full refund at your preference

Questions? Our mechanic-grade support team is ready to help at [email protected].