Term and Conditions

Last updated: [Insert Date]

Welcome to Crank Wizard! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium bicycle tools. By accessing this website and placing an order, you agree to these terms in full. If you disagree, please refrain from using our site.

1. Website Use

1.1 Eligibility

You must be at least 18 years old and possess legal authority to enter binding contracts to use our services. By placing an order, you confirm you meet these requirements.

1.2 Account Responsibility

If you create an account, you’re responsible for maintaining confidentiality of your credentials and all activities under your account. Notify us immediately of any unauthorized use.

1.3 Acceptable Use

You agree not to:

• Use our site for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Disrupt site functionality or interfere with other users
• Use our content for commercial purposes without permission

2. Products and Services

2.1 Product Descriptions

We take pride in offering premium bicycle tools including:

• Bearing tools
• Fork and shock tools
• Lubricants and greases
• Pedal tools
• Tool kits
• Wheels and spokes tools
• Workstands

We make every effort to display products accurately, but colors may vary slightly due to monitor differences. Technical specifications are provided to the best of our knowledge.

2.2 Product Availability

All orders are subject to availability. If an item becomes unavailable after ordering, we’ll notify you promptly and offer alternatives or a full refund.

2.3 Professional Use

While our tools are suitable for home mechanics, some products are designed for professional workshop use. Please ensure selected items match your intended application.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion. Order confirmation emails don’t constitute acceptance.

3.2 Pricing

Prices are in GBP (£) and inclusive of UK VAT where applicable. We reserve the right to adjust prices at any time, though orders already placed won’t be affected.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at checkout. Your card will be charged when we dispatch your order.

3.4 Order Processing

We aim to dispatch orders within 1-2 business days (Monday-Friday, excluding UK bank holidays). Processing times may extend during peak periods.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

4.2 International Orders

We ship worldwide except to parts of Asia and remote areas. International customers are responsible for:

• Customs duties, taxes, or import fees
• Compliance with local import regulations

4.3 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, contact us at [email protected] with your order details.

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of delivery, provided items are:

• Unused
• In original packaging
• With all tags attached

5.2 Return Process

To initiate a return:

1. Email [email protected] with your request and order details
2. Wait for our Return Merchandise Authorization (RMA)
3. Ship items to: Crank Wizard Returns, 29 Foss Islands Rd, York, GB YO7I 2QL

Return shipping costs are your responsibility unless the return results from our error.

5.3 Refunds

Refunds are processed within 3-5 business days of receiving your return. Original shipping fees are non-refundable except for defective items.

6. Intellectual Property

All content on this website (text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

7. Liability Limitations

7.1 Product Use

Our tools are designed for bicycle maintenance. We’re not liable for:

• Incorrect tool use or application
• Modifications made to our products
• Consequential damages from product use

7.2 Website Operation

We strive to keep our website available and accurate, but we’re not liable for:

• Temporary unavailability
• Technical errors beyond our control
• Third-party actions affecting site functionality

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

8.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

8.3 Contact Information

For questions about these terms:

Crank Wizard Sales
29 Foss Islands Rd
York, GB YO7I 2QL
Email: [email protected]